Frequently Asked Questions

·      Start at the furthest spot from a dumpster

So, for our Service Valet’s, we ask you to start at the furthest spot from the on-site repository, compactor or dumpster. If there's multiple dumpsters and multiple buildings, we provide a completed optimized and geo-fenced route through our native app. mapped out planning of the furthest spot from a dumpster and kind of time it, and get an idea of what that route will be.

·      You can actually use a cart or a car, if needed but a truck is preferred

Well, you could use a cart on some smaller designed properties or a car if you need to, if it's just driving to the location, and we've got carts there that you need, and you're just servicing down with the cart, that definitely would work. If you're at an apartment complex that say has just one singular trash compactor and they're 300 units, and it's all the way on the other side of the complex, a truck might be preferred because you could service a section of the community come down, throw the trash in the back of truck, drive it down to the compactor.

1) Too many trash bags, 2) Loose trash with no bag, 3) Trash container not used

So, they're really the common ones, right? ·     

A) Too many trash bags,

B) Excessive trash

You know someone who is just over-filling one bag and they might be new, or they just might be a repeat offender, they’re putting out two or three, or they had a party that weekend, OR you're coming back on Sunday, and there's four bags of trash out full of liquor bottles, or beer cans or something. Loose trash with no bag.

So, we don't understand why people use a trash can without a bag in it, it just amazes us! Just even as a homeowner or someone living in that apartment complex, would you really want a trash can that doesn't have a bag in it with potential juices that leak and all that stuff? I just I don't understand it. But you see it from time to time - people that just use the trash can, as the trash can with no trash bag. And then, for instance, the trash container not used. If there's too many bags or the excessive trash, at least use a container to kind of stack trash bags on top of it. In this case, this person just doesn't care. They just open up the door and set it out.

You know they might have the trash container on their back patio, or it's some footstool, you have no idea really on what they're using it for at that point. So, those are really the three biggest that we've come across the most.

*Try to keep it between 10am-2pm      

* 1-hour per 100 units      

*First night back is heavier in trash/longer time after weekend ·     

*Other days will be quicker

We Try to keep service between 10am-2pm, if possible Otherwise, when you get between 8pm - 12am, it kind of gets a little shady in cases where someone's coming up to a resident door and moving around trying to get the old trash out, you just never know that person on the other side of the door, how they're going to react to that if they think they're getting robbed or something.

So, on average, it's one hour per 100 units. But we do once again see the heaviest load of garbage and trash on that Monday - that first day back, because we're doing a 5-day service. But then it gets better in the week, right.

So, that first night back, you might be at that 100 That hour per 100 unit. But on a Wednesday, out of a 200-apartment complex, you're only servicing 40 units, and you're done in 50 minutes. So, it tears down or becomes, for the most part, quicker as the week goes on. So, like I said the first night back is heavier. So, just expect to take a little longer, and the other days will be quick.